FAQ

WHATS INCLUDED?
We understand that every families needs are different, so we will discuss a plan that best suits you, it can include all meals, nappies, wipes and travel or just as easily be catered for the childcare. where the parent/carer provide all supplies needed.

HOW DO I PAY?
We have a number of options for payment, including Funding Childcare vouchers, Tax Free Childcare, Bacs payments or bank transfer.

HOW DO I KEEP IN CONTACT?
Many families choose different options for contact, and its whatever option suits you. We do prefer to use our business software for privacy assurance, and this software also updates you on your child's progress and day to day activities. We do also have WhatsApp, messenger, and text option if ever needed as we understand the app may not always be accessible in certain circumstances.

HOW DO I BOOK A VISIT?
We are more than happy to arrange visits by appointment only due to the safety and privacy of our current children.

This can be done via call, our website, our Facebook or email.
CONTACT NUMBER: 07849755082   EMAIL: messymonsterschildminders@hotmail.com

HOW DO I REGISTER WITH YOU?

Registration will be done after your visit, once you decide you would like your child to join our setting we can send relevant forms and details to be completed. A settling in period will then be discussed and put into place.

WHAT IF MY CHILD IS ILL?

Please refer to our policy on child illness.

WHAT IF I’M ON HOLIDAY?

Please refer to our policy on child holidays.

WHAT IF I NEED TO COMPLAIN?

Please refer to our procedure on complaints.